Shipping policy

**Shipping Policy — Seller Department**

Thank you for shopping with Seller Department. This Shipping Policy outlines how and when your order will be shipped, and your responsibilities as a customer.

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### 1. Fulfillment Sources

Seller Department offers products that may be fulfilled from:
- Our own warehouse and logistics partners, OR
- Directly from the product’s manufacturer/supplier

Depending on the origin, your order may be split into multiple shipments and may arrive on different days.

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### 2. Shipping Methods

We reserve the right to choose the most efficient and reliable shipping carrier available at the time of dispatch, whether it is:
- USPS, UPS, FedEx, DHL, or other couriers, OR
- Supplier's preferred shipping method

Tracking information will be provided once available.

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### 3. Processing Time

Orders are typically processed within **1–4 business days**. This does not include weekends or holidays. Some dropshipped items may require additional processing time.

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### 4. Shipping Address Policy

**IMPORTANT:**
- Once an order is placed, **the shipping address cannot be changed.**
- Please ensure your shipping address is **accurate and complete at the time of checkout**.

Seller Department is **not responsible** for:
- Packages delivered to the wrong address due to customer input error
- Delays caused by incorrect or incomplete address
- Additional shipping charges incurred due to redirection or re-shipment

If a package is returned to us due to an incorrect address, the customer is responsible for re-shipping fees.

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### 5. Lost or Delayed Shipments

Once an order is shipped, we are not liable for delays caused by the shipping carrier. If tracking shows “Delivered” but the customer claims non-receipt:
- The customer is responsible for filing a claim with the carrier
- We will support the claim process but **do not guarantee refunds for marked-as-delivered items**

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### 6. International Orders

Currently, we only support domestic shipping within the United States. International shipping may be available upon request and may involve additional duties and customs fees, payable by the customer.

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### 7. Contact

If you have shipping-related questions, contact us at:  
📧 **shipping@sellerdepartment.com**