Refund policy

Return & Refund Policy — Seller Department

At Seller Department, we partner with trusted manufacturers to bring you quality wholesale products. Our return policy is designed to ensure a smooth and professional experience for all customers and partners.

 Eligible Returns
- Returns must be initiated **within 7 days of delivery**.
- Products must be **unused**, in **original packaging**, and in **resalable condition**.
- Damaged, defective, or incorrectly shipped items must be reported within 48 hours of receipt.

Ineligible Returns
- Products marked as "Final Sale" or "Non-returnable"
- Custom/private-label products unless defective
- Bulk orders without prior written return agreement

Return Process
- Contact us at **support@sellerdepartment.com** with your order number and reason for return.
- We will provide return instructions, which may involve sending the item back to our warehouse or directly to the manufacturer.
- Once the return is received and inspected, we will issue a **refund or store credit**.

Responsibility
- **Return shipping cost** is the buyer’s responsibility unless the item was defective or wrongly sent.
- **Restocking fee** of up to 15% may apply to certain bulk orders.
- If your product was shipped directly from a manufacturer, the return must comply with their logistics.

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For Manufacturers:
All manufacturers must agree to abide by this return policy. Products failing quality control or misrepresented listings may result in penalties or suspension of selling privileges.

If you have questions, please contact us at legal@sellerdepartment.com.